Privacy Policy

Katherine Ganzon Music respects and protects the privacy of all clients. This Privacy Policy explains how personal information is collected, used, and safeguarded, in accordance with the Privacy Act 1988 (Cth).

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1. Information Collected

Katherine’s Keys may collect personal information when clients make an enquiry, complete a booking form, or engage services. This may include:

• Name and contact details (such as phone number, email, and address).

• Event details (including date, time, and venue).

• Information submitted via website contact forms or booking plug-ins.

• Payment information provided for bank transfers (note: no card details are collected or stored).

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2. Use of Information

Personal information is used for the following purposes:

• Responding to enquiries and providing quotes.

• Confirming bookings and preparing for events.

• Issuing invoices, receipts, and other administrative documents.

• Meeting legal obligations such as tax and accounting records.

Katherine’s Keys does not sell, trade, or misuse client information.

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3. Data Security

• Personal details are stored securely in electronic form.

• Payments are accepted by direct bank transfer only; no card or PayPal/Stripe information is collected.

• Reasonable steps are taken to prevent unauthorised access, loss, or misuse of personal information.

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4. Website & Cookies

• The Katherine’s Keys website uses forms and booking plug-ins that may rely on cookies or analytics tools to function effectively.

• Cookies are small files stored on your device to improve website functionality and user experience.

• By using the website, clients consent to the use of cookies. These can be managed or disabled through browser settings.

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5. Data Retention

• Contact and event information is kept only as long as needed to provide services.

• Financial and invoicing records are retained for 5–7 years to comply with Australian taxation and accounting requirements.

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6. Disclosure of Information

Information may be disclosed only when required by law or when necessary to deliver services (for example, confirming event logistics with a venue).

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7. Client Rights

Clients may request at any time to:

• Access the personal information held about them.

• Correct inaccurate or outdated details.

• Request deletion of information, where legally permissible.

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8. Contact

For questions or requests regarding this policy, please contact:

katherineg.bookings@gmail.com